We believe you deserve the utmost respect when it comes to the security and use of your personal information, so we have described how we look after your information as clearly as possible.
For the purpose of the Data Protection Act 1998, the data controllers are Delayflights Limited.
This website uses “cookies,” which is a text file that is stored on your computer, mobile device, or equivalent with the aim of recognizing your device, recalling settings, collecting statistics and generating target ads. Cookies cannot contain malicious code such as a virus. It is possible to delete or block cookies.
If you prefer to delete or block cookies, ads that appear on our website may be less relevant to you and may appear more frequently. There is also a risk that the website will not function optimally, and that you may not be able to access certain content.
This website contains cookies from third parties, which vary, but may include:
(a) Google Analytics
(b) Google Adwords
(c) Google Search Console
(d) Facebook remarketingpixel
We recognise how important it is to protect and manage the information you share with us. We employ firewalls and other security technologies to protect your information from external attack.
We maintain technical and organizational procedures to ensure that your personal information is not accidentally or illegally deleted, published, lost, compromised or disclosed to an unauthorized third party, misused, or otherwise handled in violation of the law.
Collecting your information
We collect information about you in a number of ways:
directly from you when you complete a form on our website
any other information that you subsequently send to us
we may collect information about your computer including, but not limited to, where available, your IP address, operating system and browser type
we may also record and/or monitor calls for quality checks and staff training – such recordings may also be used to help us combat fraud.
Personal data means any information that may be related to an identified or identifiable natural person (the “data subject”). Personal data includes all types of information that is direct or indirect (that is, used in conjunction with other data) referable to the data subject, such as names, date of birth, addresses, e-mail addresses, telephone numbers etc.
Use of your information
We will hold and use the following details about you:
your name, address, phone number, email address, date of birth
details of your flight
details of when you contact us and when we contact you
as well as any other information which we reasonably need to make a claim on your behalf
we may keep details of any phone number(s) that you call us from and use them to contact you
we may also keep details of your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation
Information we share:
we will keep your personal information confidential and only share it with others for the purposes explained in this policy
We may share information about you:
with any firm, organisation or person we use to help us operate our business, to collect payments and recover debts or to provide a service on our behalf
any firm, organisation or person in conjunction with whom we provide products and services
any person who has told us and who we reasonably believe to be your parent, carer or helper where you are unable to handle your own affairs because of mental capacity or other similar issues
any payment system we may use
any person to whom we sell or transfer (or enter into negotiations to sell or transfer) our business or any of our rights or obligations under any agreement we may have with you – if the transfer or sale goes ahead, the transferee or purchaser may use your personal information in the same way as us regulators, ombudsmen or other authorities, including tax authorities, including those overseas, where we are requested by them to do so any person or third party of our choosing provided that you have given us permission to do so
How we use your information
We will use your information to:
operate and manage your claim
carry out, monitor and analyse our business
contact you by email, SMS, post phone or in any other way about our products and services, unless you tell us that you prefer not to receive marketing
provide your information to other persons or third parties who may contact you by email, SMS, post phone or in any other way about their products and services, unless you tell us that you prefer us not to
to identify, prevent, detect or tackle fraud, money laundering, terrorism and other crimes
carry out market research, business and statistical analysis
provide information to independent external bodies such as governmental departments and agencies, universities and similar to carry out research
carry out audits
perform other administrative and operational purposes including the testing of systems
trace your whereabouts recover any debt you owe us comply with our regulatory obligations
Your data may also be used for other purposes for which you give your permission or where we are permitted to do so by law or it is in the public interest to disclose the information or is otherwise permitted under the terms of the Data Protection Act 1998.
Access to your information
Under the Data Protection Act 1998, you have a right to access certain personal records we hold about you. This is called a Data Subject Access Request, which you can make by writing to firstname.lastname@example.org. A fee is payable.
We want to make sure that your information is accurate and up to date. You may ask us to correct or remove any information that you think is inaccurate.
As part of the application process, we ask you whether we, or our partners, may contact you about our products and services by telephone, post, email and SMS (or any other reasonable method). please contact us at email@example.com.
Delayflights Ltd. will remove personal data as a result of a request by a user of the website. This will be subject to the visitor having fulfilled their (financial) obligations. A user may also request the modification or adaptation of personal data via an online request, by telephone, by fax, e-mail or written request.
Delayflights Ltd reserves the right to modify sections of this Privacy Statement at any time. Please check this statement from time to time for any changes.
Publication date: 24th August 2017